Processing typically takes 1-6 business days and will depend on what day you order. Once dispatched, standard shipping should arrive in 2-4 business days. Express, overnight shipping should arrive the day after it is shipped.

We typically ship live goods on Mondays (to give them the best chance of getting to you before the weekend and minimize the risk of them being held in unsafe conditions). Orders containing exclusively dry goods are typically shipped on Thursdays.

You’ll receive an email with your tracking number on the day your order is shipped.

We ship to the 48 continental states - excluding Alaska & Hawaii. We don’t currently ship overseas.

Shipping will be calculated at checkout and will be dependent on your order weight. Due to our diverse range of products (including live goods), we’re not able to offer a single standard shipping cost.

Not yet, but it is a top priority of ours, so watch this space.

We use a combination of USPS and UPS for standard delivery. For express shipping, we use whichever is fastest (typically UPS).

Absolutely! Just get in touch via our support channel before you place your order, and we’ll help you out.

We aim to ship throughout the summer and winter months, subject to changing conditions and temperatures. We include insulated packaging and heat/cold packs (free of charge) where necessary, but heat and cold packs can only go so far, so if we flag the temperatures as unsafe for live shipping, we will contact you and advise that we hold your order until it is safe to ship. It’s your decision and your responsibility - but we’re here to help!

Our live arrival guarantee is applicable to qualified orders only. We recommend reviewing our Shipping Policy & LAG Policy before ordering.

If your order confirmation hasn’t arrived within an hour of your order (and isn’t hiding out in your spam folder), drop us a message via our support channel, and we’ll look into it for you.

If your order doesn’t arrive within 5 working days, get in touch via our support channel, and we’ll do our best to track it down for you. Please note we do not assume risk for carrier disruptions.

Get in touch with our support channel as soon as you can. For dry goods, you must contact us within 7 days of receiving your item to qualify for a refund or replacement. We will require photo or video evidence to verify the claims. See our full Refund Policy for more details. For live goods, only qualified orders are protected by our Live Arrival Guarantee, see our Shipping Policy for more info.

Eligible items can be returned within a 30-day window. To start a return, you can contact us via our support channel. Please note that due to the nature of our products, most items are not eligible for return. See our Refund Policy for conditions and further instructions.

Depending on the order and timing, we may be able to cancel or change an existing order for you. Please contact us via our support cannel at the earliest possible time. Please note this is at our discretion and may not be possible.

Depending on the order and timing, we may be able to rectify this for you, so get in touch via our support channel at the earliest possible time. Please note that we are not responsible for incorrectly input details.

We don’t currently have a business premises that’s open to the public, so local pickup is not an option we can offer.

We don't right now, as live planted terrariums don't ship very well at all.

Not yet, but watch this space. We are always working on developing new terrarium products. Our goal is that one day, you can buy everything you need to build a terrarium in one place. You can join our newsletter to keep up to date with our latest products.

Head over to our blog or our dedicated Beginner's Guide to Terrariums.

Check out our in-depth Beginner’s Guide to Terrarium Plants guide on the blog.

There are four major terrarium layers: drainage, mesh barrier, activated charcoal (1/4 of an inch), and substrate (2.5-4+ inches).