Most orders are processed within 1–6 business days, depending on the day your order is placed and what it contains.

Once dispatched:

• Live orders sent with standard shipping usually arrive within 2–4 business days.
• Dry goods orders usually arrive within 2–7 business days, unless sent with express shipping.
• Orders sent with express shipping regardless of the contents should arrive the day after dispatch.

We usually dispatch live orders (those containing isopods and/or springtails) on Tuesdays. In most cases, that means your order will ship on the first Tuesday after it is placed. The cutoff for Tuesday dispatch is 8pm MST on Monday. (Occasionally, this may shift to Monday around holiday weeks, or to Wednesday for certain express and local deliveries.)

Dry goods orders are most often dispatched on Tuesdays and Thursdays, though this can vary.

You’ll receive an email with your tracking number on the day your order is shipped.

We ship to the 48 continental states - excluding Alaska & Hawaii. We don’t currently ship overseas.

Shipping is calculated at checkout based on the weight of your order, with rates starting from $8.99.

At checkout, express shipping costs $39.99 for packages under 3lbs.

Post checkout, an express shipping upgrade is calculated based on your location and the weight/size of your order, with any shipping already paid or free-shipping subsidy deducted.

Yes we do. Our free shipping threshold is $100.

We ship almost all orders with FedEx. Rare exceptions may apply if the delivery address is a PO box or a remote destination not covered by FedEx.

Absolutely! Just get in touch via our support channel before you place your order, and we’ll help you out.

Yes, we ship live orders throughout summer and winter, provided conditions are safe.

We check temperatures before dispatch and include insulation plus seasonal heat or cool packs at no extra cost whenever needed. If conditions are too hot or too cold for standard live shipping, we’ll contact you before dispatch. Typically we'd recommend holding your order until temperatures improve or recommending express shipping where appropriate.

We do. We recommend reviewing our Shipping Policy & LAG Policy before ordering.

If your order confirmation hasn’t arrived within an hour of your order (and isn’t hiding out in your spam folder), drop us a message via our support channel, and we’ll look into it for you.

If your order doesn’t arrive as expected, please feel free get in touch via our support channel, and we’ll do our best to track it down for you. Please see our Shipping Policy & Transit Issues Policy for more.

Get in touch with our support channel as soon as you can. For dry goods, you must contact us with photo evidence within 7 days of receiving your item to qualify for a refund or replacement. See our full Refund Policy for more details. For live goods, only qualified orders are protected by our Live Arrival Guarantee, see our Shipping Policy & LAG Policy for more info.

Eligible items can be returned within a 30-day window. To start a return, you can contact us via our support channel. Please note that due to the nature of our products, almost all products we sell are not eligible for return. See our Refund Policy for conditions and further instructions.

Depending on the timing, we may be able to cancel or change an existing order before it ships.

Please contact us through our support channel as soon as possible. Once an order has shipped, we can no longer make changes or cancel it.

If you need to update your delivery address or contact details, please get in touch through our support channel as soon as possible. We’ll always do our best to help, but once an order has shipped, we can't reroute the package to a different address.

Generally, no. We don’t have a storefront, so orders are usually shipped rather than collected.

That said, if you’re based near Denver and you’re concerned about a live order during especially hot or cold weather, please contact us before dispatch. In some cases, we may be able to arrange local pickup by request.

No, we don’t sell planted terrariums.

They are incredibly difficult to ship and support safely, so we’re unlikely to offer them in the future. If you’re looking for a finished terrarium, we recommend finding a local terrarium builder near you.

No, not currently. We focus on terrarium supplies and live cleanup crew cultures rather than plants or glassware.

If your isopod colony has grown too large, the best option is usually to split the culture. Use food to gather some of the isopods, then move them into a separate container. Then you can then keep the second culture, give it to a friend, or use appropriate species as feeders.

As a last resort, unwanted isopods can be euthanized by freezing. Never release captive isopods into the wild.